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Frequently Asked Questions
You may place your order directly at www.BakersShoes.com using our secure server. Once you have added the item(s) to your shopping bag, you can start the checkout process by selecting "checkout" from your shopping bag screen. If you prefer to order by phone, you may call the toll-free number at 877-746-3932, 24 hours a day, 7 days a week. Our customer service hours are 8:00 a.m. to 5:00 p.m. CST, Monday through Friday, except for major holidays. ↑ returnHow do I change or cancel an order? We process your order almost immediately after it is submitted to ensure that you will receive your product in the quickest possible time. Therefore, cancellations or changes to your order are not possible. Once you receive your merchandise, you may return your unworn merchandise in the original packaging to: Bakers Web / Catalog Returns Please remember to fill out the back of your packing slip/invoice and place it in the box. We will issue a credit to your account in the original form of payment, less the shipping charges. See the Returns and Exchanges section for more details. ↑ returnFor online purchases, we accept American Express, Visa, MasterCard and Discover credit cards that have a U.S. billing address. We also accept debit cards that have a Visa or MasterCard logo. We do NOT accept cash, checks, money orders, prepaid gift/debit cards, international credit cards, some ATM cards or COD purchases. We also do NOT accept Bakers gift cards and store credits online at this time. ↑ returnYes, we are required by law to charge sales tax on all orders as applicable by state law. The tax charge is based on the state where the merchandise is being shipped. Tax on product applicable in the following states: AL, AR, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA, and WI. Some states tax shipping charges as well as the purchase total. Those states are: AR, CT, FL, GA, IN, KS, KY, MI, MN, MO, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TX, and WA. Please note the taxes that appear on your online order are only approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. ↑ return How do I make a return for exchange or refund? We are sorry to hear that you will need to exchange or return your purchase. To ensure that we resolve this matter as quickly as possible for you, our return policy is to gladly accept unworn merchandise within 30 days of purchase. Returns and/or exchanges can be made in store with or without a receipt, unless a manufacturer's defect is determined. Merchandise can also be returned to our warehouse. However we cannot process exchanges at the web/catalog store, only returns at this time. If you would like a different size, color, etc., just simply place a new order online at www.BakersShoes.com or over the phone at 877-SHOEWEB (877-746-3932). Shipping charges are not refundable. Merchandise priced $19.99 and under is final sale. All footwear must be returned in the original packaging and shipping box with your packing slip/invoice. This is very important in order for us to be able to process your return in a timely manner. If you believe you have a manufacturer's defect and you purchased the item from our web store, please call customer service at 866-454-2062. We will walk you through what you need to do to return the item(s). ↑ returnWhat are your shipping methods and charges? We offer two different methods of FedEx shipping. They are as follows: Standard Service (Ground Shipping): Priority Service (2-Day Air): We DO NOT ship to PO Boxes, APO/FPO addresses at this time. Bakers cannot ship to the US Virgin Islands or Puerto Rico and is NOT affiliated with Bakers stores in Puerto Rico. ↑ returnDo you ship outside the United States? We do NOT have an international shipping option at this time. Also you can only place an order with a credit card that has a U.S. billing address. We apologize for any inconvenience this may cause ↑ returnWhy can't I change my address after I order? We process your order almost immediately after it is submitted to ensure that you will receive your product in the quickest possible time. Therefore, changes to your shipping address are not possible. ↑ return |
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