Frequently Asked Questions
What is the status of my order?
If you placed your order while signed in, you can
login to your account and click on “order status” and get the latest information about your order. If you placed your order as a “guest” you may click on "
order status" and enter your order number and billing zip code to get the latest information about your order.
You will receive an email with tracking information once your order ships.
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How do I change or cancel an order?
We process your order almost immediately after it is submitted to ensure that you will receive your product in the quickest possible time. Therefore, cancellations or changes to your order are not possible. Once you receive your merchandise, you may return your unworn merchandise in the original packaging to:
Bakers Web / Catalog Returns
3901 Union Blvd.
Suite 104
St. Louis, MO 63115
Please remember to fill out the back of your packing slip/invoice and place it in the box. We will issue a credit to your account in the original form of payment, less the shipping charges. See the Returns and Exchanges section for more details.
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Why can't I change my address after I order?
We process your order almost immediately after it is submitted to ensure that you will receive your product in the quickest possible time. Therefore, changes to your shipping address are not possible.
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Can I buy a B Card?
We are no longer issuing new B Cards or renewals. All B
Cards currently valid will receive full benefits through the expiration
date. To receive event information and
special offers, sign up for our e-mail, like us on Facebook and follow us on
Twitter.
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How do I make a return for exchange or refund?
We are sorry to hear that you will need to exchange or return your purchase. To ensure that we resolve this matter as quickly as possible for you, our return policy is to gladly accept unworn merchandise within 30 days of purchase.
Returns and/or exchanges can be made in store with or without a receipt, unless a manufacturer's defect is determined. Merchandise can also be returned to our warehouse. However we cannot process exchanges at the web/catalog store, only returns at this time. If you would like a different size, color, etc., just simply place a new order online at www.BakersShoes.com or over the phone at 877-SHOEWEB (877-746-3932). Shipping charges are not refundable. Merchandise priced $19.99 and under is final sale.
All footwear must be returned in the original packaging and shipping box with your packing slip/invoice. This is very important in order for us to be able to process your return in a timely manner.
If you believe you have a manufacturer's defect and you purchased the item from our web store, please call customer service at 866-454-2062. We will walk you through what you need to do to return the item(s).
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Do you ship outside the United States?
We are pleased to offer international shipping with the services of iShopUSA. International Information.
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What are the payment options?
For purchases at www.BakersShoes.com, we accept American Express, Visa, MasterCard and Discover credit cards that have a U.S. billing address. In addition, we accept Bakers gift cards.
We also accept debit cards that have a Visa or MasterCard logo.
We do NOT accept cash, checks, money orders, prepaid gift/debit cards, international credit cards, some ATM cards or COD purchases.
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How do I place an order?
You may place your order directly at www.BakersShoes.com using our secure server 24 hours a day, 7 days a week. Once you have added the item(s) to your shopping bag, you can start the checkout process by selecting "checkout" from your shopping bag screen.
If you prefer to order by phone, you may call the toll-free number at 877-746-3932, 24 hours a day, 7 days a week.
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What are your shipping methods and charges?
We offer two different methods of FedEx Shipping:
FedEx Ground - 4.95 flat rate or FREE on orders $75* or more.Alaska and Hawaii shipments cannot ship via FedEx Ground.
Orders will arrive within 4 to 7 business days from the time they ship (excludes weekends and major holidays).
*Note that the purchase of Bakers Gift Cards and B Cards do not count toward the $75.
FedEx Expedited - $19.95 flat rate.
Available for shipments to the 48 continental/contiguous state, Alaska and Hawaii.
Orders will arrive within 2 to 5 business days from the time they ship (excludes weekends and major holidays).
For international shipping click here.
We DO NOT ship to PO Boxes, APO/FPO addresses at this time.
Bakers cannot ship to the US Virgin Islands or Puerto Rico and is NOT affiliated with Bakers stores in Puerto Rico.
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When will my size be back in stock?
Occasionally, when additional inventory is anticipated, we may accept backorders knowing that more inventory will soon arrive. Typically, however, if a size is not currently available, we will not be able to know if or when we may get more inventory.
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Do you charge sales tax?
Yes, we charge sales tax as applicable by state law and is based on the state where the merchandise is being shipped.
Orders shipped to AL, AR, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TN, TX, VA, WA, and WI will have all applicable local and state sales taxes added to the total order, and to shipping and handling charges where required.
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Can you help me trouble shoot Credit Card / Debit Card issues?
Troubleshooting Failed Authorizations and Payment DeclinesTo protect your security and privacy, your bank cannot provide Bakers with information about why your payment was declined. Because of this, you need to contact your bank directly to solve most payment issues.
Here are steps you can take to resolve payment issues: - Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
- Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
- Contact your bank about payment authorizations and reserved funds. When you place an order with BakersShoes.com, we contact your card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase.
If you make changes to your order, cancel items, or a multiple-item order ships in more than one shipment, your card may be authorized for each change and funds may be reserved against your account for each authorization.
Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorization to free up funds in your account. Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If so, you will need to enter the correct information.
Contact your bank to resolve other payment issues even if:
- You've successfully used the payment method on a previous order.
- Part of your order has already charged and shipped successfully.
- You have funds available in your bank or credit account to cover the order cost.
Bakers Customer Service can help you:
- Verify if you entered your payment information correctly on your order.
- Change the payment method on a new order.
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How do I enter Merry Madness?
NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. The Bakers “Merry Madness Photo Event” (the “Event”) begins at 12:01 AM Eastern Time (“ET”) on November 23, 2011, and ends 11:59 PM Eastern Time (“ET”) on November 28, 2011 (the “Promotion Period”). The Event is sponsored by Bakers Footwear Group, (“Sponsor”) 2815 Scott Avenue, St. Louis, MO 63103.
ELIGIBILITY: The Event is open to legal residents of 49 United States and the District of Columbia (U.S.), age 18 or older at the time of entry. Void in RI, Puerto Rico, outside the US and wherever else prohibited by law. Employees, shareholders, officers, directors, agents, representatives of Sponsor and their immediate family members and those living in their household, and each person or entity connected with the production, administration or judging of the Event, and each parent company, affiliate, subsidiary, agent and representative of any aforementioned entity are not eligible.
HOW TO ENTER: To enter the Event, visit http://www.facebook.com/BakersShoes (the “Website”), click on the “Merry Madness” tab, and complete the online entry form in its entirety by entering your full name, email address, mailing address, phone number, age and upload your image. Fill out the fields to agree to and accept the terms of the Official Rules, and submit (the “Entry”). You can also enter on Twitter and Instagram by uploading your image and including @Bakersshoes, #MerryMadness and #BlackFriday.
DURATION: This Event begins at 12:01 AM Eastern Time (“ET”) on November 23, 2011 and ends 11:59 PM Eastern Time (“ET”) on November 28, 2011 (the “Promotion Period”). For an entry to be eligible, it must be registered within this time period.
PRIZES: The following Prizes will be awarded:
There will be one (1) winner chosen. The winner will receive a pair of Bakers shoes or boots of their choice. Prize is subject to availability as certain styles/sizes/colors may not be in stock.
Prize is non-transferable and non-redeemable for cash. Prize winner is solely responsible for any fees/incidentals not included in the prize(s) that become due with respect to prize. Sponsor is not responsible for lost or stolen prizes once they are awarded.
The winner will be chosen at random by a select team of Bakers Footwear Group officials. Odds of winning depend on the number of eligible entries received. By participating in this Event, entrants agree to be bound by these rules and by the decisions of the Sponsor which is final in all matters relating to this Event. Winners will be notified by e-mail or direct message. Two (2) attempts will be made to notify the winner within 72 hours. If the winner does not respond within 72 hours, an alternate winner may be selected at random from all remaining eligible entries, in the sole discretion of Sponsor. Winners will have 72 hours from notification to accept the prize. Sponsor is not responsible for and shall not be liable for late, lost, misdirected, or unsuccessful efforts to notify winner. If a potential winner cannot be reached via their e-mail address or direct message, or if he/she is found to be ineligible, or if he/she cannot or does not otherwise comply with these Official Rules, an alternate winner will be selected by random drawing. All entries become the exclusive property of Sponsor and will not be acknowledged or returned.
TERMS AND CONDITIONS: No transfer, substitution or cash value equivalent for any prize is available, except at sole discretion of Sponsor. This Event is subject to all applicable federal, state, and local laws. All federal, state, or other tax liabilities, if applicable, are the sole responsibility of the prizewinner. By participating, entrants agree to be bound by these Official Rules and the decisions of the Sponsor and judges, and waive any right to claim ambiguity in regard to the Event mechanics, and/or the interpretation of these Official Rules. All entrants, and any selected winners, agree to release, discharge, indemnify and hold harmless the Sponsor, Twitter, Instagram, Facebook, Inc., any vendors/prize providers that may be associated with this Event, and the respective officers and employees of these entities, from and against any claims, damages or liability due to any injuries, damages or losses to any person or property of any kind resulting in whole or in any part, directly or indirectly, from participation in this Event, or for any prizes won.
RELEASE AND LIMITATIONS OF LIABILITY: By participating in the Event, participants agree to release and hold harmless Sponsor, Twitter, Instagram, Facebook, subsidiaries, affiliates, directors, officers, employees, and agents from any and all liability for any injuries, loss, or damage of any kind arising from or in connection with this Event or any prize won, including any injuries, loss or damage of any kind arising from or in connection with participation in the Event. Sponsor is not responsible for any typographical or other error in the printing of this offer, administration of the Event or in the announcement of prizes. In the event Sponsor is prevented from continuing with this Event, or the integrity and/or feasibility of the Event is undermined by any event including but not limited to fire, flood, epidemic, earthquake, explosion, labor dispute or strike, act of God or public enemy, satellite or equipment failure, technical failure, riot or civil disturbance, war (declared or undeclared), terrorist threat or activity, or any federal, state or local government law, order or regulation, order of any court or jurisdiction, or other cause not reasonably within Sponsor’s control (each a “Force Majeure” event or occurrence), Sponsor shall have the right, in its sole discretion, to abbreviate, modify, suspend, cancel, or terminate the Event without further obligation and, if so, Sponsor reserves the right, but not the obligation, to award the prize from among all valid and eligible entries received up to the time of such Force Majeure event. All entries are the property of Sponsor and are not returnable.
Winners List and Official Rules: Winner may be posted at Facebook, Twitter, Instagram and/or other social media properties after winner is notified and eligibility is confirmed. To obtain a copy of these Official Rules or a list of winners via mail, send a self-addressed, stamped envelope to:
Bakers Footwear Group, 2815 Scott Avenue, Saint Louis, MO 63103, Attention: Marketing Department.
SPONSOR: Bakers Footwear Group, 2815 Scott Avenue, Saint Louis, MO 63103.?This Event is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or Instagram. Any questions, comments or complaints regarding the Event should be directed to Bakers Footwear Group.
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